What's Your Name and Where Do You Come From? We're Aquapac International and we're based in London, England. 2010 is our 27th year making original and top-quality waterproof protective cases. Trusted Worldwide US orders ship from our New York facility. And we have a network of distributors and resellers right across the globe. At the last count Aquapacs were available in 55 countries. From Anchorage to Auckland. Our Philosophy We believe in designing genuinely useful products which help you to enjoy the great outdoors. By putting your mind at rest that you and your gear are properly protected. And we believe that those products should be made to the kind of quality that we ourselves would expect when buying things. We also believe in treating our customers the way we ourselves like to be treated. Our Guarantee There's plenty of people out there offering superficially similar-looking products to ours. If you'd like a clear illustration of what makes Aquapac stand out from the crowd, I strongly recommend you read our Guarantee section. Our Partners In addition to our own Aquapac-branded cases we also design and manufacture customized cases for a number of well-known 3rd-party brands including Helly Hansen, Motorola and Musto.
 Helly Hansen Fjord jacket with built-in Aquapac phone case Customer Service We've been selling online since 2001. We aim to offer a quality of service second to none. Are we succeeding? Don't ask us, ask our customers! An amazing number of them take the trouble to write in with kind comments about delivery and after-sales service. Check out some of the comments in the column on the right of this page… Who Are These Guys? Like to know more about who you're dealing with when you shop Aquapac? Click here for photos and bios of our key staff. Associations We're members of two trade bodies: - Outdoor Industries Association (UK)
- Outdoor Industry Association (USA).
and of course we adhere to all their codes of practice.
Innovation at its Best 
We were recently honoured with the Queen's Award for Innovation. Aquaclip® Sealing System The Aquaclip is the key to most of our products. An amazing little device which seals the case with a simple twist of the levers.
The Design Council selected the Aquaclip as a 'Millennium Product'. Click here to see how it works. New Stuff If you'd like to get a brief mail when we have new stuff to tell you about, you can join our Mailing List here . You'll find a SafeUnsubscribe™ link on every alert we send out. And That's It Really Enough about us. Now, isn't it about time you checked out all our different Products?
 photo taken through an Aquapac Camera Case |
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proud winners of the 2007
Queen's Award for Enterprise: Innovation What they say about our Products.. "Have used your product for years. Absolutely the best of its kind."
Art Novak, USA "My iPhone and MP3 player have lasted through six months of rain, snow, sleet, mud, and river crossings.
Thank you so much for creating a product that enabled my hike to be so enjoyable."
Stephanie Bowen, North Carolina "Aquapacs are now strong members of my expedition/travelling equipment. Yes they protect against water,
but also fantastically against dust/sand. Minute particles can get everywhere but not with these cases."
Tanya Burton, Yorkshire Schools Exploring Society, Kenya 2009 Expedition "Great products. Just renewed due to wear and tear. Old one lasted 5 years."
Ian Jennings, UK "Bass Pro carries a brand that is inferior to yours. I think it is important for them to know that their customers want
VALUE (you get what you pay for) more than something inexpensive."
Sarah Axsom, USA "I do an awful lot of travelling and I have always found your products to be of excellent quality and design."
Alex Conti, Eco Travel "Your products are awesome. As a writer of two bestselling books and most popular fishing blog I have told everyone
about your product and will keep doing it. Thank you for designing a great product."
Zeno Hromin, Surf Fishing Guide, Long Island, NY "We had some unusually rough conditions on the Atlantic this year, and I had a lot of problems with water getting
into hatches - in fact getting into everything - but anything that was in an Aquapac survived perfectly. I was very impressed."
Roz Savage, Atlantic Rowing Race …and what they say about our Customer Service "You have a great product and even better customer service..."
Kriss Wilson, USA "Thanks so much for your help. Absolutely cracking customer service."
Hannah Wallis, London, UK "Great companies like yours with outstanding customer service are such a wonderful breath of fresh air!"
TJ Swarts, Illinois, USA "I can't express how impressed I am with your service and trust, unique in my experience. Thank you so much for your help."
Paul "You guys are the best. You don't find customer service like this anymore."
Kayla E. Knable, Maryland, USA "In these days of declining customer service, I am awestruck by your service and customer commitment! Good for you and your business!"
Sean Skaling, Anchorage, Alaska, USA "Thank you so much for your quick reply. US companies could learn a thing or two from you regarding response time to inquiries!"
Judy Nakamura, USA "The MP3 case I order yesterday arrived at 09:30 today many thanks for such prompt service - especially in light of
my failure to complete my credit card details correctly. This is what Internet shopping should be like."
Alan Bond, UK "Kudos to your company! I placed an order on Monday morning and received it on Tuesday morning. That is the fastest
I've ever received an order from anywhere. Thanks for your efficiency and happy holidays.
A very satisfied customer."
Alma Klein, New York, USA "Dear Sirs, Just a line to commend you for your customer service. I phoned you on Monday 22nd December in some difficulty
- we had misplaced our underwater camera, were flying to Egypt on 27th December, and I needed a quick solution. You were kind enough
to take details of my digital camera, phone me back with a solution within 20 minutes, and arrange next day delivery for a very reasonable £5
on top of the realistically priced product. I am delighted to say that the delivery arrived on time, I earned maximum brownie points with my wife
by sorting the issue out, and enjoyed a wonderful holiday, honing our photography skills! The case was easy to use, ensured a watertight seal,
and enabled us to experiment endlessly, spending (considerable) time each evening deleting the many duff shots. Fortunately we did actually
have enough reasonable pictures to keep us interested! As somebody who runs a business myself, I know we all too often get the brickbats and
not the praise, so I am pleased to be able to thank you for your help, and have no hesitation in recommending your service and products to others."
Martin G Tubbs, UK  Aquapac VHF PRO Case Photo by permission of DLRG (the German Life Saving Association) |
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